WE WOULD LOVE TO HEAR FROM YOU For general inquiries or customer service, please email service@micagos.com For wholesaler inquires, corporate gifts order, please email sales@micagos.com For collaborations, please email collaboration@micagos.com Ring us +001-505-705-1183 (GMT+8) 9:00 - 17:00 Mon-Fri.

Micagos offers 1 year limited warranty for Consumer Electronic products (RC Drones is not in the scope of this warranty.) If items in above category do not work as advertised due to a manufacturing defect (begins on the day the item is delivered to the customer), customers can send their defected item for it to be repaired. This warranty does not apply to any accidental damage caused due to user's negligence of usage. Micagos will be in charge of all the repair handling fees and non-artificial defective component replacement charges (this free repair rule does not apply to motherboard & screen). General Guidelines This warranty extends only to personal use & does not extend to any product that has been used for commercial use, rental use, or use which is not intended. There are no warranties other than expressly set forth herein. This warranty is not transferable. Micagos is not responsible in any way for damages, losses or inconveniences caused by equipment failure or by user negligence, abuse, or use not in accordance with the 'User Guide' or any additional safety, use, or warnings included in the product materials. Furthermore, Micagos is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product. This warranty gives you specific legal rights. You may also have other rights which vary from state to state. Warranty exclusions： a) The user voids the warranty if he or she • Damage due to accident, misuse, abuse, alterations or vandalism; • Improper or inadequate maintenance; • Unauthorized modification or commercial use; • Unsupervised use by children under 18 years of age b) Please contact us before returning a defective item; otherwise, your return request may be delayed. c) If an item is not repairable or a replacement can't be provided due to stock unavailability，a full refund will be provided to the customer. d) While returning items, ensure to ship it via a trackable shipping method to avoid shipment being lost in transit. For the warranty details regarding other goods, please refer to the manufacturer's original enclosed instruction manual. For more details about the warranty, please refer to our return policy or contact our customer service for further assistance.

PayPal Micagos provides multiple secure and friendly payment options to our users, and always guarantees users’ privacy and online security. Micagos, hereby, won't collect, save, transmit, or disclose any payment information. There’s a dedicated PayPal checkout tab after you have added the items into the cart. You can proceed with the payment using PayPal account, once the transaction is processed, you will immediately see the confirmation of your order. Through PayPal, we also accept VISA, MasterCard, American Express, Discover, and bank transfer (debit card). Please be noted that the order will be delivered to your PayPal address. PayPal Credit PayPal Credit is a line of credit from Comenity Capital Bank that gives you the flexibility to pay for your purchase now, or pay over time. Please be noted that this PayPal Credit can only be used for US customers with order amount over USD99. For more details, please refer to: https://www.paypalcredit.com/index.html Credit / Debit Card Alternatively, you can pay using your Credit or Debit card. We accept all the major types of Credit and Debit cards: Visa, MasterCard, American Express, Discover, Diners Club, JCB. Click on ‘Proceed to Checkout’ tab after you have added the items into the cart. You can proceed with the payment using your Credit or Debit card, once the transaction is processed, you will immediately see the confirmation of your order. Instalments Micagos also offers Brazilian and Mexican customers to pay by credit card in instalments. We accept: Visa, Mastercard, Amex, Elo, Hipercard & Diners Club. Micagos is not responsible for the collection/reimbursement of extra charges incurred, Such as IOF Tax or Interest Payments. Additional fees may be levied by your credit card company via Ebanx (our partner) offering the instalments payment options. Konbini Micagos accept Konbini as a payment method: Only available for orders ship to Japan. Customers who choose to pay via Konbini should complete the payment in up to 6 calendar days. Click on 'Proceed to Checkout' tab after you have added the items into the cart. Select the konbini payment method. Select your local shop or bank and check your payment details. For more details, please refer to: https://www.econtext.jp/support/cvs/8brand.html Only after the payment's been confirmed, will Micagos begin the process of preparing your order. Boleto Bancario This payment option is exclusively for our Brazilian customers residing in Brazil and bearing a CPF number. Customers who choose to pay via BOLETO should complete the payment in up to 3 calendar days. Only after the payment’s been confirmed, will Micagos begin the process of preparing your order. The BOLETO can be paid at any bank, ATM, lottery stores and also through the Internet Banking service of your bank. Micagos is not responsible for the collection/reimbursement of extra charges incurred, Such as IOF Tax. OXXO Micagos offers local payment method OXXO exclusive to Mexican customers who resident in Mexico. Customers who choose to pay via OXXO should complete the payment in up to 3 calendar days. Only after the payment’s been confirmed, will Micagos begin the process of preparing your order. Wire Transfer We offer wire transfers for users who intend to purchase in bulk or wholesale quantity from us. The benefit of wire transfer is that customer can get 3% discount on the total order amount. Customers who are engaged in business cooperation with Micagos utilize wire transfers as a frequent mode of transaction. Customers are obliged to send us the transaction receipt after the payment. It usually takes 2 - 3 business days in-order for us to receive the payment. The customer is responsible for handling the bank transfer fees. Please contact our support center to get Bank account information. Feel free to submit a ticket for more information or help. Dotpay Micagos accept Dotpay as a payment method: only available for orders ship to Poland. Click on 'Proceed to Checkout' tab after you have added the items into the cart. Select the Dotpay payment method. You will be redirected to the Dotpay payment page. Select the bank and fill in all the required details and submit the payment. You will be redirected to the order confirmation page. Sorfort Micagos accept Sofort as a payment method: only available for orders ship to Switzerland, Belgium, Germany. Select Sofort as the payment method of your order; Enter your card details and click "Submit"; Your payment will be processed. Please note Sofort payments can take up to 2-5 business days to be processed. Only after the payment's been confirmed, will Micagos begin the process of preparing your order. Giropay Micagos accept Giropay as a payment method: only available for orders ship to German. Click on 'Proceed to Checkout' tab after you have added the items into the cart. Select the Giropay payment method. You will be redirected to the Giropay payment page. Select the bank and click "Continue" to fill in all the required details and submit the payment. You will be redirected to the order confirmation page. Ideal Micagos accept iDEAL as a payment method: Only available for orders ship to Netherlands. Click on 'Proceed to Checkout' tab after you have added the items into the cart. Select the iDEAL payment method. Select the bank and click “Continue”to fill in all the required details and submit the payment, you will be redirected to your order confirmation page; Klarna Micagos accept Klarna as a payment method: Only available for orders ship to Austria, Belgium, Denmark, Finland, Germany, Norway, Spain, Sweden, Switzerland, The Netherlands, United Kingdom, United States. With Klarna, the shopper can choose to: Pay later: Pay after the goods have been delivered. Slice it: Pay in installments over time. Pay now: Pay the whole amount instantly, either by online banking or direct debit. Select to pay with Klarna; Click "Place order". You will be redirected to the Klarna payment page. Fill in all the required details and submit the payment, you will be redirected to your order confirmation page.

Will my package be delivered? Yes! It will,Micagos’s activities are currently continuing. However, delivery times may be longer than usual and our selection of items available for international shipping may be temporarily reduced. Will the shipping time slow down? Due to COVID-19, some goods are restricted, and we cannot ship to some countries. If we can’t ship your order now, we will ship it immediately after the restriction ends; this ensures you get your items as fast as possible. As these restrictions are unpredictable, the shipping time limit for your order may be extended beyond what is displayed on the product page/checkout. Will my package have COVID-19? It's safe to order from Micagos. We are taking extra precautions at the packing process, each package is disinfected before leaving our warehouse to ensure safe product and delivery for you. We're doing everything we can to ensure you get the items. Micagos will be still here to do our best to support you.

Micagos is not liable for any tax applicable on the items ordered by our customers through micagos.com. Kindly note that the exact valuation of the taxes incumbent upon the customers relies on the local taxes policy. For more information, please contact and consult with your local custom authority. In-case of any special requests pertaining to mode of shipping, please contact us after placing your order and one of our representative will assist you in solving your queries. Please note that if the order delivered is not accepted for any reason or the customer refuses to clear the custom fees before receiving the order, the custom officer may destroy the item or would need to ship it back to us, in this case, all the expenses that would occur including shipping & taxes, the customer is solely responsible for handling all the fees that will incur. Why the delivery is taking so long? There are various factors that may cause the delivery to be delayed, most probable reasons involving weather, transfers, custom clearance or any other reason varying from country-to-country. For estimated delivery durations, please see our Shipping Guide to get a better idea regarding it. Below mentioned are some of the actions that a customer can incorporate for resolving the issue at the earliest. • Track your order by checking the real-time tracking result on courier website regularly. • Contact our customer support for any assistance required pertaining to your order. • While tracking your order if the status is not updated for a long period, please contact the logistics (courier) support for more information. • Kindly check that the shipping information provided including your name, address, contact information & other relevant details are correct. Note: While selecting Airmail, please select registered Airmail instead of unregistered Airmail as it does not provides a tracking number for the items shipped and any estimation of the arrival would not be reliable. For more information regarding shipping, custom support or declaration information, please submit a ticket.

Dead on Arrival (DOA) Missing item(s), wrong item(s) or incorrect package sent 7-14 Days Disliked item One Year Repair Warranty Warranty Exemptionsand Notes How to request warranty (return, repair and refund) Other special product warranty Returns and Compensation Process The following warranty information covered for most of the products sold by Geekbuying ensures a hassle-free shopping experience to the customers. For other exceptional issues, please review the warranty exemptions and notes below. Dead on Arrival (DOA) Customers should contact our Customer service within 7 days upon receipt of goods for DOA situation. Special Notes: The outer packing is broken or out of shape - Immediately file a case upon the broken package to the courier company and get a confirmation in a form of a paper proof with stamp on it. - Send us the pictures of the received items/package with detailed information describing the issue, along with the aforementioned paper proof and case number with which we can quickly confirm the case. - After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement. The outer packing is in a good shape while the item is not working. - Send us the pictures of the received items/package with detailed information describing the issue. - After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement. Missing item(s), wrong item(s) or incorrect package sent Please carefully check the contents and the weight of the parcel before signing it. For any issues, please contact our Customer service with the information below: 1. Email us with your order number and the product code (SKU number). 2. Please send us the clear pictures of the outer packaging, the shipping label, weight of the package and the item you receive. 7-14 Days Disliked item If you are not satisfied with your purchase and the product is still in brand new conditions, you can simply return and refund. Please note customers are responsible for returning shipping fee. We will either provide a replacement or a refund (shipping fee excluded), depending upon your requirement after receiving the exchanged item of your order. One Year Repair Warranty GeekBuying offers 1 year warranty starting from the date you receive the goods (RC quadcopter is not in the scope of this warranty). Any free repair needs to be confirmed with the manufacturer via Customer Service. Please note the free repair rule does not apply to motherboard, battery & screen. Items should be returned at customer's cost, while GeekBuying will pay for the shipping fee of sending the repaired item to customer. All the artificial factors cause the damage of the item is beyond the warranty, however customers can return it at their own cost and pay a fee for the repair. Warranty Exemptions and Notes 1. Natural product degradation through wear and tear, along with breakage/damage during use,is solely the customer's responsibility and is not covered by our warranties. 2. If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them. The customer voids the warranty if they: - Open the body in an attempt to fix the device - Modify, remove, customize, or swap parts of the product - Use the device in a way that it is not originally intended for - Continue to use the item once a fault occurs and causes more damage - Fails to contact us when the problem first occurs 3. All returns must first be authorized by Geekbuying's Support Team prior to return. Please kindly refer to the following steps in " How to a request warranty" below. For incomplete warranty requests, Geekbuying reserves the right to refuse any compensation. If the customer has returned the package without prior authorization (RMA form), sends to the wrong address, returns an incorrect item, or submits an empty package, then again Geekbuying reserves the right to refuse any compensation. 4. All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired, Geekbuying will offer an alternative solution. Special Notes: 1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 7 day DOA situations. 2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to our warehouse. In these cases, we will deduct the customs fees from your authorized refund amount. 3. Geekbuying will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable. 4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer's responsibility and are at their own expense. How to request warranty (return, repair and refund) Please first submit a Ticket to our Customer service (Email: service_aftersale@micagos.com) with the information below: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number). 2. Tell us what steps you have already taken to resolve the issue. 3. Send a clear photo or video (via wetransfer) showing the defect(s); these should be taken under good lighting. Our After-sales team will look into the problem you are facing and get back to you with a solution ASAP. Other special product warranty This applies to: RC quadcopter and Kugoo GeekBuying offers 1 year warranty for Consumer Electronic products such as TV BOX, TABLET, CELLPHONE, GAMEPAD, SECURITY ITEMS and so on (RC quadcopter is not in the scope of this warranty). The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for computers and their accessories. DOA (Dead on arrival) items If the product has arrived broken, please contact us within 7 days from the day you received it and then follow the 7 Days Product Guarantee. About unsatisfactory products If you are not satisfied with your purchase, you can return it within 14 days from its delivery date to receive a refund of your purchase minus the shipping fees or an exchange. You will have to pay the shipping fees both ways if the reason is not related to our mistake. Please ensure to return the item with its original packaging and in the same conditions in which you received it. Local maintenance Normally the unit would not be defective as a whole but parts of it may wear out. Proper maintenance is essential to get the most out of your unit. Due to the high return shipping fees, we strongly suggest you change or repair the inner parts of the unit by yourself under our professional guidance. In this situation, we request you to open the shell to take some photos or video to determine the problem, which will not affect the warranty in this case. If there is a motorbike repair shop in your country, you can also request a quotation and inform us before fixing the item. We will be in charge of the repair fee only if its cost is not more than 20% of the price of the product and is below in total. Kugoo Warranty: These types of products cannot be returned due to their heavy weight and high shipping fees. We will offer parts replacement, technical support or repair if there were any faulty components. Returns and Compensation Process For any after-sales issues, please contact Customer service directly and they will offer you a solution according to your case. Please check each processing time upon receiving your returned item. 1. For exchanges, the processing time for the replacement will be between 2-7 business days, upon receiving your item back, and depending on stock availability. 2. For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this the refund time will depend on the payment method. Please see below for details: -PayPal refunds may take up to 48 hours to process and appear in your account. -Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries. 3. For repairs, it will take between 15-30 business days depending on the item and the manufacturers stock of the spare parts.

How to track my Paypal Express Checkout Order? There are two ways for you to track your Express Checkout Order. The one is to track your order at your Personal Center. Please rest assured that the tracking information will be shown clearly at your Personal Center after associated Paypal account with your Geekbuy account. The other is click the button Order status to follow your package. Please rest assured that the email of the tracking information will be sent shortly after submitting your order number and Geekbuy account.

Delivery of goods to certain areas may be affected due to the coronavirus (COVID-19) epidemic. For any queries, please contact our support team. Kindly note that the shipping guide below is for reference only. The below shipping time are calculated by using business days and delays maybe caused by force majeure, natural disasters, inclement weather, public holidays, and factors out of our control. Customers will be notified about the shipping status via email after the package been dispatched. And customers also can track the order through the button Order Status. Reminder: The estimated shipping time is a general guide and does not apply to the certain remote areas. Note: • The shipping time mentioned in the guide does not include the processing time of the order. Order processing time usually takes 2-7 business days, but it only takes 1-2 business days for overseas warehouse orders. • The delivery guide does not apply to certain selected remote locations as well. • The shipping cost depends on the weight of the product, the origin, the destination, the shipping method and warehouses, and other considerations. Detailed pricing information is visible when checkout. • In addition, the standard shipping can reach the majority of countries, while the priority line can reach most of the main countries, below are the estimated shipping times. Priority Mail: Typically 5-8 business days for delivery Express Shipping: Generally 3-5 business days of transportation time Unregistered Air Mail or Registered Air Mail: Typically, delivery time is 20-30 calendar days Mode of Shipment Type of Shipment Warehouse Location Country/Region Estimated Shipping Period Mail Air Mail China & Hong Kong Worldwide Shipping* 30-40 Registered AirMail China & Hong Kong Worldwide Shipping* 15-30 Express DHL Express Hong Kong Worldwide Shipping* 3-5 HKDHL Express Hong Kong Worldwide Shipping* 3-5 DHL Economy China & Hong Kong Worldwide Shipping* 5-10 DHL Express - Tax included China & Hong Kong Ireland, Estonia, Austria, Bulgaria, Belgium, Poland, Denmark, Germany, France, Finland, Netherlands, Czech Republic, Croatia, Latvia, Lithuania, Luxembourg, Malta, Portugal, Sweden, Cyprus, Slovakia, Slovenia, Spain, Greece, Hungary, Italy, United Kingdom, Romania 3-7 EMS China & Hong Kong Worldwide Shipping* 7-15 Express Shipping - Nocnoc China & Hong Kong Brazil 6-11